Refund Policy

Every plan starts with a free trial so you can evaluate Vigil against your own portfolio before any charge is made. We recommend using the trial to confirm the service fits your needs — no payment details are required to begin monitoring during the trial.

You can cancel your subscription at any time from your account settings. When you cancel:

• Your plan stays active until the end of the billing period you have already paid for.
• You will not be charged again for the next period.
• You keep access to your data and can export it until the period ends.

We do not automatically refund the unused portion of a billing period on cancellation.

If Vigil is not working as described or you were charged in error, contact us within 14 days of the charge and we will make it right — including a full or prorated refund where appropriate. We assess refund requests fairly and in good faith, considering:

• Whether the service was materially unavailable or failed to work as described.
• Whether the charge was a duplicate or billing error.
• How much of the billing period had been used.

Beyond 14 days, and for used portions of a subscription, charges are generally non-refundable, though we will always look at genuine hardship or exceptional cases on their merits.

Annual plans are billed once for the full year at a discount. If you cancel an annual plan partway through the term, your access continues until the end of the paid year; we do not prorate refunds for annual plans except where required by law or covered by the 14-day window above.

Payments and refunds are handled by our reseller and Merchant of Record, Paddle (Paddle.com Market Ltd). Approved refunds are returned to your original payment method by Paddle and may take several business days to appear, depending on your bank or card issuer.

Nothing in this policy limits any refund or cancellation rights you have under applicable consumer law. Where local law grants you stronger rights, those apply.

Email hello@getvigil.online from the address on your account with your invoice number and a short description of the issue. We aim to respond within one business day.